Privacy Policy


Your privacy and maintaining the confidentiality of your personal information is important to us. We are committed to safe guarding your personal information. This privacy statement explains what information we collect, how information is collected, used and handled, when information may be disclosed to third parties with your consent, your rights for requesting access to or amending your personal information.


Consent means your permission. Consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the phone or in face-to-face conversations).

Information We Collect

We will only collect information that is necessary for providing our services to you. Information that we hold about you may include: Name, address, telephone and email contact details; personal details such as age and gender; details of previous dentist you’ve been a patient of; health insurance details and medical history.

Use and disclosure of Your Personal Information

We use your personal information primarily to provide, manage and administer dental services and products to you. We may use your personal information for a number of purposes, including:

• to provide dental and related services to you;
• to maintain and administer your patient file(s) at BDG;
• to contact you in relation to any matter relating to you or the dental services or products provided to you;
• to carry out internal functions such as administration, accounting including payments & health insurance claims, quality assurance and information technology;
• to comply with any laws or regulations.

We may be required to disclose your information to third parties. This may include disclosure in the following circumstances:

• to your nominated relatives in an emergency;
• to government and regulatory bodies, eg. Medicare;
• to any person or entity acting on BDG’s behalf;
• to dentists, dental specialists and other healthcare professionals, for the purpose of seeking a second opinion or a referral, where you have consented to us obtaining the second opinion or the referral;
• to third party health benefit providers and insurance companies
• where disclosure is required by law, eg. Compulsory notices from courts of law, tribunals or government agencies.

Handling and storage of Personal Information

We will take reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure. All personal information provided by you will be handled in accordance with Australian privacy laws. We maintain strict data security standards and procedures with a view to preventing unauthorised access to your data by anyone other than us.

Your personal information may be handled by our employees. Information may be used by staff at BDG for the provision of dental services to you. We keep your personal information for as long as it is required to comply with legal requirements.

If we no longer require Your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or de-identify your personal information except in circumstances permitted or required by law.

Accessing, Amending, Updating and Correcting Your Information

You have the right to access personal information that is held about you. You can ask us for access to the information that we hold about you at any time.

We may charge you a reasonable fee for access to some types of information.

It is important that the information we hold about you is accurate. We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. If you believe any information we hold about you is inaccurate, incomplete or out-of-date, let us know.

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How We Use Cookies

Third party vendors, including Google, show our ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively you can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative.

We use Cookies for the purposes of conducting Re-marketing Campaigns. Google’s Display Network use the DoubleClick Cookie. You can opt out of DoubleClick cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.